PSG888 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

This Privacy Policy applies to all personal information collected by psg888 through our website at psg888.world, our online gaming platform, and all related communication channels including customer support via live chat and email.

Psg888 is the data controller for all personal information you provide to us. This means we are responsible for ensuring your data is collected, used, and protected to the highest standards and in accordance with applicable laws in Malaysia, including the Personal Data Protection Act (PDPA) 2010.

This policy covers:

• All players who register an account on psg888.
• Visitors who browse the psg888 platform without registering.
• Individuals who contact the psg888 support team through any channel.
• All financial transactions made via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, and any other accepted payment methods on psg888.

Psg888 collects your personal data through several means — directly when you provide it to us during registration or transactions, and automatically as you use our platform. The following are the categories of data we collect:

Psg888 does not collect sensitive data such as medical information, religious beliefs, political views, or biometric data, unless required by law for specific identity verification purposes.

Psg888 uses your personal data solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your psg888 account, processing logins, and ensuring the security of your account at all times.
• Financial Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, and managing withdrawal of winnings to your account in MYR.
• Identity Verification (KYC): Verifying that you meet the minimum age requirement of 21 years and comply with applicable anti-money laundering (AML) legal requirements.
• Customer Support: Providing technical and financial assistance whenever you reach out to the psg888 team via live chat or email.
• Personalise Your Experience: Personalising the promotions you see, game recommendations, and our communications based on your playing activity on psg888 — solely to enhance your experience.
• Platform Security: Detecting and preventing fraud, money laundering, bot usage, duplicate accounts, and any activity that violates psg888's Terms & Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may be experiencing gambling-related issues and providing timely, appropriate support.
• Legal Compliance: Fulfilling the reporting and compliance obligations set out under applicable Malaysian laws.

Psg888 does not use your data to make automated decisions that materially affect you without human review — for example, any account closure based on data analysis goes through a review by our team before any action is taken.

Psg888 is highly selective about who may access our members' personal data. We do not sell, rent, or trade your data. However, there are limited situations in which we need to share data with certain parties:

• Technical Service Providers: Companies that help us operate the psg888 platform — such as cloud service providers, payment gateway providers (for Touch 'n Go, GrabPay, DuitNow, and similar transactions), and gaming software providers. All these parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Game Providers: Gaming companies such as Pragmatic Play, PG Soft, and Evolution Gaming may receive the minimum technical data required to operate your games. They do not receive your financial information or full identity details.
• Regulatory Authority: psg888 will disclose personal data to Malaysian authorities if required by court order, anti-money laundering legislation, or a lawful criminal investigation. We will notify you of such disclosure unless prohibited by law.
• Business Transition: If psg888 is involved in a merger, acquisition or asset sale, user data may be transferred to the new entity. You will be notified in advance and will have the option to request deletion of your data before the transfer takes place.

Psg888 invests seriously in technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

Our technical security measures include:

• 256-bit SSL Encryption: All communications between your device and psg888 servers are encrypted using the latest TLS 1.3 protocol — they cannot be intercepted or decrypted without the correct encryption key.
• Encrypted Database: Sensitive data stored in psg888's databases is encrypted at rest — even if the physical data were to be compromised, it cannot be read without the encryption key.
• Two-Factor Authentication: The psg888 login process uses OTP verification via your Malaysian phone number as an additional layer of security.
• 24/7 Monitoring: The psg888 security team continuously monitors for suspicious activity using automated intrusion detection systems.
• Regular Security Audits: psg888 conducts regular vulnerability assessments and penetration testing to identify and address any weaknesses before they can be exploited.

While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. In the event of a data breach that affects you, psg888 will notify you within 72 hours of identifying the breach, in line with industry best practices.

Psg888 uses cookies and related technologies to ensure the platform functions correctly, enhance the user experience, and analyse how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as the platform cannot operate without them.
• Preference Cookies: Saving your preferences such as language, theme, and display settings so you do not need to reconfigure the platform each time you log in to psg888.
• Analytics Cookies: Helping us understand how members use the psg888 platform — the most frequently visited pages, session duration, and navigation patterns. This information is used to improve the platform's design and performance.
• Server Logs: psg888 servers automatically record IP addresses, browser types, operating systems, and access times for security and technical troubleshooting purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the psg888 platform on your device.

As a psg888 member and data subject under Malaysia's PDPA, you have the following rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights:

Psg888 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following are the data retention guidelines we follow:

• Active Account Data: For the duration your account remains active on psg888, plus 30 days after account closure for appeal or dispute resolution purposes.
• Financial Transaction Records: Minimum 7 years from the date of transaction — this is a legal requirement under Malaysia's tax and anti-money laundering laws and is non-negotiable.
• Customer Support Logs: 3 years from the date of interaction, for reference purposes and the resolution of any disputes that may arise at a later date.
• Technical Data (server logs, IP): 90 days from the date of generation, for security and technical troubleshooting purposes.
• Age Verification Data (KYC): 5 years from the date of verification or account closure, whichever is later, in line with regulatory compliance requirements.

Once the retention period expires, your personal data will be securely deleted from psg888's systems using methods that ensure the data cannot be recovered.

Psg888 takes the protection of children and minors extremely seriously. The psg888 platform is strictly for individuals aged 21 and above.

We conduct age verification during the registration process and may request identity verification documents if there is any doubt about an applicant's age. Should psg888 discover that personal data of an individual under the age of 21 has been collected without our knowledge:

• The account in question will be terminated immediately.
• All personal data belonging to the individual concerned will be deleted from psg888's systems within 48 hours.
• Any account balance will be returned via the same payment method used for the deposit, or to the legal guardian where applicable.
• This case may be reported to the relevant authorities if deemed necessary.

Psg888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes — such as new ways we use your data or changes to your rights — will be communicated to you through:

• In-platform notification on psg888 upon your next login after the changes take effect.
• Email to the address registered to your psg888 account for highly material changes.
• Updating the "Last Updated" date at the top of this page.

Continued use of the psg888 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to request deletion of your account and data.

Contact Us for Privacy Matters:

• Email: support@psg888.world (please state "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 on the psg888 platform
• Response time: Within 24 hours for all privacy-related inquiries